Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur and making scheduled appointment adjustments can be difficult.
We kindly ask for at least 24 hours notice to reschedule or cancel an appointment otherwise you may incur a charge.
Appointments cancelled with less than 24 hours notice will incur a 50% charge of the appointment. A no show will be charged 100% of the service.
Please call the salon direct on 01413398223 to ensure your cancellation is received as emails or DMs on social media to stylists are not acted on.
• We require a credit card to hold your appointment.
• Cancellation fees will be charged to your card on file.
• Any cancellation or reschedule made less than 24 hours will result in a cancellation fee of 50% of the list price of your appointment being debited from your Credit Card used at time of Booking.
• If you are more than 30 mins late for your service, we may not be able to accommodate you. We will do our best to fit you in. If we can't, in this case, the same cancellation fee will apply.
• We will do our very best to reschedule your service for another time that is convenient to you.
• In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
• If you fail to show for a scheduled appointment, we will charge 100% of the list price of your appointment booked on your Credit Card used at time of booking.
.We hope that you understand that in our appointment based business time is very important to us and our clients.
Many thanks for your understanding and support.
Ellen Conlin Hair and Beauty